Welcome to the Zelulu Help Center. Find quick answers to common questions about managing your account, buying, posting ads, safety, and business features.
Creating an account is completely free:
1. Click Sign Up or Register at the top of the homepage or mobile app.
2. Enter your full name and email address.
3. Create a secure password.
4. Verify your account via the link sent to your email.
1. Go to the Login screen and click Forgot Password?
2. Enter the registered email address associated with your account.
3. Check your email inbox for a password reset link.
4. Follow the instructions to set a new password.
Yes. Go to My Profile Settings > Account Info, update your phone number or email, and confirm the change using the security code sent to your new contact method.
If you wish to close your account, go to Profile Settings > Delete Account. Please note that deleting your account will permanently remove all active ad listings, messages, saved favorites, and verification badges.
Posting an ad takes less than two minutes:
1. Tap the Post Ad button.
2. Choose the correct category and sub-category for your item.
3. Upload clear photos of your item (up to 5 photos recommended).
4. Enter an accurate title, description, price, item condition, and location.
5. Tap Publish or Submit.
To protect buyers from spam and fraud, all new or edited listings undergo automated quality checks. Moderation usually takes 5 to 15 minutes. If your ad complies with our Listing Rules, it will go live automatically.
An ad may be rejected or taken down if it violates our policies. Common reasons include:
Standard advertisements stay live on Zelulu for 30 days. You will receive an email and in-app notification before your ad expires, allowing you to renew it for free with a single tap if the item hasn't sold yet.
Zelulu is a direct local marketplace:
1. Search or browse categories to find an item you like in your local area.
2. Tap Chat with Seller or Call Seller on the listing page to discuss details.
3. Agree on a price and arrange to meet in a safe, public place.
4. Inspect the item in person to verify its condition before making a direct payment.
Unless explicitly specified through an official Zelulu Escrow, Zelulu does not process payments or handle shipping between individual users. Transactions happen directly between buyer and seller in person.
Tap the Heart icon (Favorite) on any listing to save it to your account's Favorites menu. You can also save custom search filters to receive alerts when new matching items are listed.
If you encounter a fake ad, misleading price, abusive user, or suspected scam:
1. Open the listing or chat screen.
2. Click the Report Ad or Report User button (flag icon).
3. Select the reason for your report and add any supporting details.
4. Our Trust & Safety team will review the flag and take action within 24 hours.
If you have fallen victim to financial fraud or physical theft:
1. Immediately report the user profile and chat conversation within the app.
2. File a formal report with the local police department.
3. Contact customer support with the police report reference so we can preserve relevant user logs for law enforcement.
Boosted or Featured Ads are paid promotional tools that give your listings higher visibility. Promoted ads appear at the top of category search results and on the Zelulu homepage, helping you reach up to 5x more buyers.
At the moment, we have Zelulu seller wallet credits. All transactions are securely processed.
Verified Stores are special accounts designed for registered businesses, high-volume sellers, and commercial retailers. Verified Stores receive an official green badge, a dedicated business storefront URL, unlimited ad posts, and priority support.