Have a question, need assistance with your listing, or want to report an issue? The Zelulu Customer Care Team is here to help. Find the right channel below to get in touch with us as quickly as possible.
1. Fast Self-Service (Instant Solutions)
Before sending a message, check if your answer is already available in our self-service guides:
• Account & Login Issues: Read our Help Center FAQ to reset passwords or update phone numbers.
• Ad Approval Status: New and edited ads take 5–15 minutes to go through moderation. Check your My Ads Dashboard for status updates.
• Safety & Fraud: Encountered a suspicious buyer or seller? Learn how to spot scams in our Safety Tips Guide.
Our customer support specialists monitor tickets and chat channels during the following hours:
• Monday – Friday: 8:00 AM – 8:00 PM
• Saturday – Sunday: 9:00 AM – 6:00 PM
• Public Holidays: 10:00 AM – 4:00 PM (Emergency Fraud Monitoring operates 24/7)
Official Social Media Channels
Connect with us on social media for community updates, system maintenance alerts, and selling tips:
• Facebook:
• X (Twitter):
• Instagram:
• WhatsApp Channel: